Remote Assistance
If you need remote assistance, because you have a computer problem of some kind, we can give you a hand.
Remote connection
Remote assistance is especially necessary when help of some kind is needed. Applications may include: online collaboration, computer support for installing parts of the operating system or for disinfecting computers, file transfer, etc. This is a totally secure procedure that requires little knowledge on the part of the assisted person.
We mainly use two programmes that allow free support. These are Anydesk and Teamviewer. In order to receive support, the first thing you need to do is to contact us via the form, then download one of the applications, run it on your computer and provide us with your login credentials (ID and password).
What is your problem?
Describe your problem using the form below and wait for us to get back to you.
Download the programme
Once we contact you, you will be able to download one of the following two applications. Remember to provide us with your login details.
When we end the remote session, you will be able to delete the application. Remember that in general, in order to be able to access your computer, it is necessary to have the application active.